Manage Chat, Calling, and Meetings (30-35%) PART 2

Note than many topics below can be performed in the Office portal, Powershell, and CLI. Ensure you become familiar with all three methods for the exam.

Manage phone numbers

Recommend a PSTN connectivity solution based on specific business requirements

• ​ Cloud voice in Microsoft Teams

Order phone numbers

• Getting phone numbers for your users

Manage service numbers

• Getting service phone numbers

Add, change, or remove an emergency address for your organization

• Add, change, or remove an emergency location for your organization

Assign, change, or remove a phone number for a user

• Assign, change, or remove a phone number for a user

Manage voice settings for users

• Understand calling in Microsoft Teams

Configure dynamic emergency calling

• Plan and configure dynamic emergency calling

Manage Phone System

Manage resource accounts

• Manage resource accounts in Microsoft Teams

Create and configure call queues

• Create a Cloud call queue

Create and configure auto attendants

• Set up a Cloud auto attendant

Manage call park policies

• Call park and retrieve in Microsoft Teams

Manage calling policies

• Calling policies in Microsoft Teams

Manage caller ID policies

• Manage caller ID policies in Microsoft Teams

Interpret the Direct Routing health dashboard

• Health Dashboard for Direct Routing